I just finished this book and it was TREMENDOUS!! I am a human resources manager with an MBA and enjoy reading business-related books, but this book tops them all. It gets to the REAL reasons for conflict, and does a wonderful job of encouraging us to look at ourselves first before trying to "fix" something in the workplace.

Two thumbs up for Judith Anderson and whatever other-worldly beings may have inspired her to write such a wonderful book. I've just given my copy of the book to my boss to read. Now THIS is a useful business book!