A&R Consulting’s approach to conflict / mediation begins with an understanding that conflict provides an opportunity to bring clarity and focus to our goals, increase productivity, and add creativity – all of which would have less momentum without passion and conflict. Elements include:
- Facilitation / dialogue
- Assessment (current approaches to conflict)
- Audit of internal policies / procedures
- Intervention (long standing disputes)
- Coaching / skill development
- Violence prevention training
- Cultural competencies
Specific tools include
- Thomas-Kilmann Conflict Model
- Ladder of Inference
- Appreciative inquiry
- Emotional intelligence
- Four Options Model
- Cessation of Against-ness TM
- Values-driven approach to dispute resolution
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